Information We Collect
QCA Mr. Fixit List Service may collect information that you provide when you request an estimate, schedule service, submit a contact form, communicate with our team, or otherwise use our website. This may include your name, email address, telephone number, service address, billing information, preferred appointment times, and details about the requested work. For appliance installation or repair, plumbing, electrical work, property maintenance, home inspections, junk removal, hauling, or other services, you may provide information about the property, equipment, fixtures, access instructions, safety concerns, photographs, measurements, and project requirements. We may also collect information you voluntarily include in messages, reviews, surveys, or feedback.
When you visit our website, we may automatically receive technical and usage information, including your IP address, browser type, device characteristics, operating system, referring pages, pages viewed, approximate location, visit times, and interactions with website features. We may collect information from service-related communications, scheduling tools, payment processors, analytics providers, advertising platforms, or other sources where permitted by law. We do not intentionally request sensitive personal information unless it is reasonably necessary to provide a service, and you should avoid submitting information that is not needed for your request.
How We Use Information
We use collected information to respond to inquiries, prepare estimates, schedule and perform services, communicate about appointments, coordinate access to homes or businesses, process payments, issue invoices, provide receipts, and support warranty or follow-up requests. We may use information to assess project requirements, dispatch technicians, obtain materials, document completed work, maintain service records, and address safety, quality, or customer-service concerns.
We may also use information to operate, maintain, secure, and improve our website and business; personalize content; understand demand for appliance, siding, junk removal, fencing, drywall, painting, deck, patio, flooring, electrical, gutter, handyman, plumbing, maintenance, and inspection services; detect fraud or misuse; enforce our terms; comply with legal obligations; and protect the rights, safety, and property of our customers, personnel, and business. With appropriate consent where required, we may send service updates, promotional messages, or other communications. You can request that marketing communications stop at any time. We do not sell personal information in exchange for money. We may use aggregated or de-identified information for legitimate business purposes where it cannot reasonably identify you.
Data Protection
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to personnel, contractors, vendors, and professional advisers who need information for legitimate business purposes and who are expected to handle it appropriately. Payment information may be processed by specialized payment providers rather than stored directly by us. No website, electronic transmission, storage system, or service can be guaranteed completely secure, and you provide information at your own risk.
We retain information for as long as reasonably necessary for service delivery, accounting, tax, dispute resolution, legal compliance, warranty administration, safety documentation, and legitimate business operations. Retention periods may differ depending on the type of information and the nature of the project. When information is no longer needed, we may delete it, securely dispose of it, or anonymize it, subject to legal and operational requirements. If you provide information about another person, property owner, tenant, employee, or occupant, you represent that you have permission to do so.
Cookies
Our website may use cookies, pixels, tags, local storage, and similar technologies to remember preferences, support website functionality, measure traffic, understand how visitors use our pages, and improve advertising or communications. Some technologies are essential for forms, security, session management, or requested services, while others may be used for analytics or personalization. Information collected through these technologies may be combined with other website information for the purposes described in this policy.
You may be able to control cookies through your browser settings or device controls. Blocking or deleting cookies may affect forms, scheduling features, site performance, or other functionality. Browser-based opt-out tools offered by analytics or advertising providers may also be available. Our website may,